Privacy Policy

LUNQHAL ("LUNQHAL," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, register a product, request support, or otherwise interact with LUNQHAL.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact Information — Information you provide when contacting us, such as your name, email address, and other information you choose to include in your message.
• Product and Warranty Information — Information you provide when registering a product, requesting warranty service, or seeking product support, such as product model, purchase information, warranty information, and related documentation.
• Website and Technical Information — Information about your interaction with our website, which may include IP address, browser type, device information, pages viewed, referring pages, approximate location, and other technical or usage information, depending on the technologies and analytics services we use.
• Information You Voluntarily Provide — Any other information you choose to provide when communicating with us, requesting support, or using features of our website.

How We Use Personal Information

We may use personal information to:

• Respond to questions and provide customer support
• Provide installation, troubleshooting, and product assistance
• Process warranty requests and product registrations
• Communicate important product, safety, service, or policy updates
• Operate, maintain, secure, and improve our website
• Understand website usage and improve our products and services
• Detect, prevent, and address fraud, misuse, security incidents, or other unlawful activity
• Comply with applicable laws, regulations, and legal obligations

We do not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without providing any notice or obtaining consent where required by applicable law.

How We Share Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information in the following circumstances:

• Service Providers — We may share personal information with trusted service providers that perform services on our behalf, such as website hosting, analytics, email delivery, customer support, data storage, and other business operations.

These service providers are authorized to use personal information only as necessary to provide services to us and are subject to appropriate contractual or other safeguards where required by applicable law.

• Legal and Safety Reasons — We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or government request
• Protect the rights, property, or safety of LUNQHAL, our customers, or others
• Detect, investigate, or prevent fraud, security incidents, or unlawful activity

• Business Transfers — If LUNQHAL is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

These technologies may help us understand how visitors use our website, remember certain preferences, and maintain website functionality.

You can control certain cookies through your browser settings. Disabling or restricting cookies may affect some website features.

If we use analytics, advertising, or other technologies that provide additional privacy choices, we will provide any notices or controls required by applicable law.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The FTC recommends that businesses collect only information they have a legitimate need for, limit retention, protect information appropriately, and maintain a plan for responding to security incidents.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our products and services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Access or Know the categories and specific pieces of personal information we maintain about you, where applicable
• Delete personal information, subject to legal exceptions
• Correct inaccurate personal information
• Opt Out of certain sales or sharing of personal information, where applicable
• Limit certain uses or disclosures of sensitive personal information, where applicable
• Non-Discrimination for exercising applicable privacy rights

To exercise a privacy right, contact us using the information below.

We may need to verify your identity before completing certain requests. We will use information provided for verification only as permitted by applicable law.

We will respond to valid requests within the time required by applicable law.

For California consumers, additional rights and request procedures may apply under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). California law may also provide rights relating to the sale or sharing of personal information and certain sensitive personal information.

Marketing Communications

If we send marketing communications, you may opt out at any time by following the unsubscribe instructions included in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending non-marketing communications that are necessary to provide customer support, process warranty requests, communicate important product or safety information, or otherwise administer our relationship with you.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services.

When we make changes, we will post the updated Privacy Policy on this page and update the Last Updated date above.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

LUNQHAL Email: [email protected]